Effective Date: 22/09/2026
Trun Logistics (“Trun”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use our logistics and delivery services, register with us, or otherwise interact with our services.
By accessing or using Trun Logistics services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with our services.
1.1 Personal Information
We may collect personal information that you provide directly to us, including:
• Full name
• Email address
• Phone number
• Business or company name
• Account and profile information
• Pickup and delivery addresses
• Billing and payment-related information
• Government-issued identification, where required for partner verification
1.2 Shipment and Delivery Information
To provide our logistics services, we may collect:
• Pickup address
• Delivery address
• Sender information
• Recipient information
• Contact details
• Parcel and shipment details
• Delivery instructions
• Shipment status
• Proof of delivery, where applicable
This information is used to process, track, manage, and complete deliveries.
1.3 Technical and Usage Information
When you access our website or digital services, we may automatically collect certain information, including:
• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Website navigation and usage information
• Cookies and similar technologies
• Referring website
This information helps us understand how our services are used and improve their performance.
1.4 Location Information
Where necessary for our logistics services, we may collect or process location information for:
• Real-time shipment tracking
• Pickup and delivery coordination
• Delivery partner allocation
• Route optimization
• Delivery status verification
• Operational monitoring
Location information may depend on the permissions provided through the relevant device, browser, or application.
2. How We Use Your Information
We may use the information we collect to:
• Provide and manage logistics and delivery services
• Process shipment bookings and pickups
• Complete deliveries
• Provide shipment tracking
• Facilitate returns and reverse logistics
• Allocate delivery partners
• Optimize delivery routes
• Process payments and settlements
• Send shipment and delivery notifications
• Provide customer support
• Manage customer and partner accounts
• Support API and system integrations
• Improve our website and services
• Detect and prevent fraud and misuse
• Maintain account and platform security
• Resolve disputes and complaints
• Comply with applicable legal and regulatory requirements
We do not sell personal information to third parties.
3. Delivery Partner and Franchise Partner Information
Delivery partners, fleet partners, and franchise partners may be required to provide additional information, including:
• Identity documents
• Contact and address information
• Bank account details
• Vehicle information
• Driving licence or other applicable licences
• Tax and regulatory information
• Payout and settlement information
This information may be used for verification, onboarding, operational management, payments, fraud prevention, and compliance purposes.
4. How We Share Information
We may share information where necessary to provide our services or comply with applicable requirements.
4.1 Delivery and Operational Partners
Relevant information may be shared with delivery personnel, fleet partners, franchise partners, logistics partners, and other parties involved in completing a shipment.
Only information reasonably necessary to perform the relevant service is shared.
4.2 Service Providers
We may use third-party service providers for:
• Cloud hosting
• Payment processing
• Analytics
• Mapping and location services
• Customer communications
• Notifications
• Security and fraud prevention
• Other technology infrastructure
These providers may process information on our behalf as necessary to provide their services.
4.3 Legal Requirements
We may disclose information where required by applicable law, regulation, court order, government authority, or other valid legal process.
We may also disclose information where reasonably necessary to protect our users, partners, systems, property, rights, or services.
5. Cookies and Similar Technologies
We may use cookies and similar technologies to:
• Maintain user sessions
• Remember preferences
• Improve user experience
• Analyze website traffic
• Understand how our services are used
• Measure service performance
• Maintain website and account security
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. API and Integration Data
Businesses may integrate their systems with Trun Logistics through APIs or other technical integrations.
These integrations may involve information such as:
• Shipment details
• Sender and recipient information
• Pickup and delivery addresses
• Tracking information
• Shipment status
• Delivery confirmation information
Businesses using our integrations are responsible for ensuring that they have appropriate authorization to provide such information to Trun Logistics.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Information may also be retained where necessary for:
• Legal and regulatory compliance
• Accounting and taxation requirements
• Transaction and shipment records
• Fraud prevention
• Dispute resolution
• Enforcement of contractual rights
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, loss, or destruction.
These measures may include:
• Secure HTTPS/SSL communication
• Authentication and authorization controls
• Restricted system access
• Role-based access controls
• Security monitoring
• Fraud prevention mechanisms
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Your Rights
Subject to applicable law, you may have the right to:
• Access your personal information
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Request information regarding how your data is processed
• Raise concerns regarding the processing of your information
Certain information may need to be retained where required by law or for legitimate operational purposes.
10. Third-Party Links and Services
Our website or services may contain links to or integrations with third-party websites and services.
These third parties operate according to their own privacy policies and practices. Trun Logistics is not responsible for the privacy practices or content of independent third-party services.
We encourage you to review their privacy policies before providing personal information.
11. Children's Privacy
Our services are not intended for children under the age of 18.
We do not knowingly collect personal information directly from children under 18. If we become aware that such information has been collected contrary to applicable requirements, we may take appropriate steps to delete it.
12. Fraud Prevention and Security
We may process relevant information to identify, investigate, prevent, and respond to:
• Fraudulent transactions
• Unauthorized account access
• Suspicious shipments
• Account or service misuse
• Security incidents
• Violations of our terms and policies
Where required or permitted by law, relevant information may be shared with authorized authorities.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.
Any updated Privacy Policy will be published on our website with a revised effective date.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on the Trun Logistics website.
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